Customer Service

Accentuate - Precious Pieces by Nichola will typically ship your jewellery within three business days of receiving your paid order. If for some reason we cannot meet this timeframe, we will contact you within one business day you to advise you of the reason and the projected shipping date, and we'll give you the opportunity to select other options which may eliminate or reduce the delay.


ORDERING

Navigate to any jewellery item and click the "Add to Cart" button. You may then continue shopping by clicking the "Continue Shopping" button.


When you've made all your selections, determine your shipping options by entering the address fields below your shopping cart and clicking the "Update" button. Then click the "Checkout" button. You will then be prompted to login or register on our site.


After logging in, select your preferred shipping method, insert comments if necessary, and click the "Continue" button.


If you select "Shipping by Quote" click the link and a email will be sent to Accentuate - Precious by Nichola. We will resply to you within 3 business days prividing the shipping cost and company. You can then enter the shipping cost in the indicated field and complete the checkout process.


Select your preferred payment method and click the "Continue" button.


Now just click the "Confirm" button and you're on your way to owning a custom jewellery item from Accentuate - Precious Pieces by Nichola.


Within a few minutes of completing your order, you will receive an email message from AccentuateTT@gmail.com confirming the details of your order.


PAYMENT

Accentuate - Precious Pieces by Nichola accepts payment for online purchases via PayPal, by bank draft/money order, or in cash (for customers in Trinidad who select the in store pickup delivery method).


  • Bank Drafts / Money Orders

    Bank drafts (in US$ or TT$ only) should be made payable to Nichola Armstrong and mailed to Accentuate - Precious Pieces by Nichola, 80 La Horquette Valley Road, Glencoe, Trinidad. We will ship your order within two business days of receiving your bank draft.


  • PayPal

    Accentuate's credit card payment process is facilitated by PayPal. You do not need to have a PayPal account to make a payment using your credit card.


    Within a few minutes of completing your order, you will receive two email messages:

    1. From PayPal [service@intl.paypal.com] confirming the status of your payment;

    2. From Accentuate - Precious Pieces by Nichola [AccentuateTT@gmail.com] confirming the details of your order.


    SHIPPING

    We offer free shipping on all orders over US$449.


    TRINIDAD

  • Store Pickup

    We will contact you by email when your order is ready for delivery, and set a mutually convenient date and time for you to collect your order.

  • Courier

    We will contact you by email when your order is delivered to the courier. It will be delivered to the address specified, typically arriving within 1 business day.


    TOBAGO

  • JetExpress

    We will contact you by email when your order is delivered to JetExpress. It will be shipped to the address specified, typically arriving within 1 business day.


    INTERNATIONAL

  • Accentuate - Precious Pieces by Nichola uses three companies for international delivery to ensure that we can offer you the best shipping rate based on your destination.


    As an international customer, you may be subject to import duties, fees and taxes, which are levied after a shipment reaches your country. If a shipment is rejected because of customs clearance charges or your refusal to accept delivery and pay these charges, you will be responsible for any fees incurred, including international shipment and handling.

  • JetExpress

    We will contact you by email when your order is delivered to JetExpress. It will be shipped to the address specified, typically arriving within 1 to 3 business days.

  • UPS Worldwide Express Saver

    We will contact you by email when your order is delivered to UPS. It will be shipped to the address specified, typically arriving within 1 to 5 business days.

  • FedEx International Economy

    We will contact you by email when your order is delivered to FedEx. It will be shipped to the address specified, typically arriving within 1 to 5 business days.

  • Shipping by Quote

    If you prefer another class of service from these companies or if you prefer another carrier you may request a shipping quotation. Just select "Shipping by Quote" during the checkout process.


    RETURNS

    Accentuate - Precious Pieces by Nichola is committed to providing quality jewellery. If any item you receive is damaged, please contact us within two business days and we will facilitate return and replacement.

    NB You may have to prepare documentation for the customs and excise agency in your country to avoid the possibility of paying duplicate import duties, fees and taxes.


    CUSTOM JEWELLERY PIECES

    Please feel free to contact us if you want a custom designed piece or set. We'll be pleased to facilitate your individual requests.


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